What we collect
When you request a callback, we may collect your name, mobile number, city or area, preferred callback time, the service you are interested in and any message you choose to share.
How we use your information
We use these details to understand your enquiry, contact you about the care you asked about and coordinate a helpful next conversation. We do not use enquiry details to send unrelated marketing.
How we protect it
Enquiries are stored in our secure website database. Access is restricted to authorised team members who need the information to respond. We keep only what is reasonably needed for the enquiry and care coordination.
WhatsApp and phone links
Our phone and WhatsApp buttons open services operated by your phone or messaging provider. Their own privacy policies apply once you leave this website. You choose whether to continue a conversation there.
Your choices
You may ask us what information we hold about your enquiry or ask us to correct or remove it, subject to legal or operational requirements. Please contact the team using the numbers on our Contact page.
Updates
We may update this policy when our enquiry process changes. The latest version will always be available on this page.